Privacy Policy

Updated:
October 31, 2024

At Drifters Beach & Bike Rentals, we value your privacy and are committed to protecting any personal information you share with us. As a small business focused on delivering an exceptional experience for our customers, we collect only the information necessary to serve you better. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

When you rent equipment from Drifters, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, and billing information.
  • Rental Details: Information related to your booking, such as rental type, duration, and delivery location.

2. How We Use Your Information

We use your information to:

  • Process and confirm your rental reservation.
  • Communicate with you regarding your booking, pickup, and drop-off.
  • Improve our services based on your preferences and feedback.

We do not sell, lease, or share your personal information with third-party marketers.

3. Data Storage and Security

All customer data is securely stored through FareHarbor, a trusted third-party booking platform that prioritizes data security. FareHarbor employs industry-standard security measures to protect your data from unauthorized access or misuse.

4. Your Rights and Choices

You have the right to:

  • Access and update your personal information.
  • Request the deletion of your information from our records.

To make a request, please contact us using the details provided below.

5. Cookies and Tracking

We do not actively track our customers or use cookies for third-party marketing purposes. Any cookies used through our website are solely for essential functionalities, such as booking and site navigation.

6. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on our website, and the “Effective Date” at the top of this policy will indicate the most recent update.

7. Contact Us

For questions or requests regarding your privacy, please contact us at:

‍Drifters Beach & Bike Rentals
Phone: +1 (904) 315-6150
Email: drifter@driftersrentals.com

Have Questions? We've Got Answers.

From rental processes to delivery options, we’ve answered your most common questions. For more in-depth information, please visit our full FAQ page.

What steps should I take before my rental pickup time?

Approximate Pickup Times‍

Scheduled pickups are approximate. If you need an earlier pickup, feel free to call or text.‍

Prepare Rentals for Pickup‍

Rinse all rentals and lock them up in the agreed pickup area.‍

Condition of Rentals‍

Ensure rentals are in the same condition as received.

How do I rent a bike or beach equipment?

Renting a bike, beach equipment or reserving your luxury beach setup is easy! Start your reservation, select the items you want, choose your rental dates, and proceed to checkout. You can also give us a call at (904) 315-6150 to make a reservation over the phone.

How does your free delivery and pickup services work?

We offer free delivery and pickup services to your vacation spot, whether it's a home, condo, RV park, campsite, or hotel. Just let us know the address, gate code if necessary, any other details, and we'll make sure your rentals are ready upon your arrival.

What areas do you deliver to?

We offer free delivery, and pickup services within the greater St. Augustine! Covering Anastasia Island, St. Augustine Beach, Crescent Beach, Butler Beach, Hammock Beach Resort area, Vilano, and S. Ponte Vedra (South of SPV Recreation area). Just provide your location, and we’ll handle the rest!

For Premium Beach Services we setup on Anastasia Island/St.Augustine Beach, Butler Beach, and Crescent Beach.

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We love to answer questions and take reservations over the phone so don't hesitate to give us a call.